Shipping policy

Shipping Policy

Last updated: October 2026

Thank you for shopping with Urbanvibes. Please read our shipping policy carefully to understand how and when your order will be delivered.

1. Order Processing Time

All orders are processed within 1–3 business days of payment confirmation (excluding weekends and public holidays). You will receive an email confirmation with tracking details once your order has been dispatched.

2. Shipping Coverage

We currently ship across India only. Delivery availability is subject to PIN code serviceability at checkout. If your PIN code is not serviceable, you will be notified at the time of placing your order.

3. Estimated Delivery Time

Estimated delivery times after dispatch are as follows:

Metro cities (Mumbai, Delhi, Bengaluru, Chennai, Hyderabad, Kolkata): 3–5 business days
Tier 2 & Tier 3 cities: 5–8 business days
Remote or rural areas: 7–10 business days

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on your delivery location and order weight. We may offer free shipping on orders above a certain value — any active free shipping threshold will be displayed on our website.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your shipment through our courier partner's website.

6. Delayed or Lost Shipments

If your order has not arrived within the estimated delivery window, please contact us at [your email address] with your order number. We will investigate with our courier partner and keep you updated. In the rare case of a lost shipment, we will arrange a replacement or issue a full refund.

7. Failed Delivery Attempts

If a delivery attempt fails due to an incorrect address or unavailability of the recipient, the courier may attempt redelivery or return the package to us. Re-shipping charges may apply in such cases.

8. Damaged in Transit

If your order arrives damaged, please contact us within 48 hours of delivery at [your email address] with photos of the damaged item and packaging. We will arrange a replacement or refund promptly.